You’re committed to your business. We’re committed to your success. That’s why we’ve introduced the Uptime Commitment – included with every Customer Value Agreement (CVA).* From next-day parts to guaranteed repairs, a CVA gives you reliable support backed by a dealer who puts your needs first – and puts money on the line to prove it.
Exclusively available with a CVA, the Uptime Commitment puts you in control of your schedule, your budget, and your uptime. Whether you perform your own maintenance or rely on us for service, we’ll honor it when you say.
Our CVA Uptime Commitment
Click through the carousel to learn about the three pillars of our uptime commitment to you.
*Maintenance, wear, and repair parts guaranteed as soon as the end of the next business day or customer receives Cat Credits for the value of the part, up to $1,000. Applicable for parts not already covered by warranty or EPP. For a complete list of included parts, talk to your Product Support Representative. **Service response time is guaranteed for CVAs with labor only on the day customer requests service or customer receives Cat Credits for the value of $500. Service must be requested through Cat Central or VisionLink to apply. Not valid for routine maintenance which should be scheduled in advance. Applicable for remote, shop, and field service as available at discretion of Carter Machinery. ***Back to Work commitment is provided by 48 hours of approved quote or by the agreed service completion date. Customers receive $1,000 in Cat Credits for repairs not completed by 48 hours or by the agreed service completion date.
SERVICE REQUESTS MADE SIMPLE
Requesting service through Cat Central and VisionLink has never been simpler. Watch the quick video guides below to see how easy it is to connect with Carter Machinery, schedule the work you need, and get your equipment back up and running fast.
THROUGH CAT® VISIONLINK
THROUGH THE CAT® CENTRAL APP
Discover Even More Value with Every CVA
At Carter Machinery, a CVA goes beyond parts and service guarantees – it’s a complete support package designed to help you get more from your equipment every day. Every CVA includes the following added benefits at no extra cost. More support. More visibility. More control – all included with your CVA.
NOT ON A CVA YET?
Let us help you keep your machines running longer with less hassle. Whether you perform your own maintenance or rely on us for service, there’s a CVA that fits your operation. Click below to learn how a CVA can help you stay ahead of unexpected delays and downtime.
