Customer Value Agreement

Ensure Your Machines Stay in Peak Condition

A Carter Customer Value Agreement (CVA) will help you track and manage your maintenance, keeping you ahead of unexpected delays and downtime.

A CVA works the way you like to work. If you want to do the maintenance yourself, we’ll order and ship your genuine Cat® parts right to you, right on schedule. Or we can perform all planned maintenance for you right at the jobsite so your crews can stay productive. And, if you have a CVA with labor, our Service Response Guarantee will ensure you get the service you need when you need it, or we pay!* Best of all, you’ll always know the health of your machines with 24/7 condition monitoring. It’s vital information you can’t do without and it’s included with every CVA.

Get started by clicking the contact us button below. Because a Carter CVA is the easiest way to stay informed, stay on top of your business, and stay ahead of potential problems.

Convenient MAINTENANCE

• Worry-free, regularly scheduled maintenance and replacement parts – we keep track of it for you
• 35+ Carter service locations and on-site maintenance options available, including after-hours support
• Genuine Cat® Parts when and where you need them

SECURITY OF EXPERT CARTER SUPPORT

• Expert advice and support from Carter Machinery’s dedicated CVA team
• Customized plans that offer troubleshooting, diagnostics, repairs, and more
• Reliable service from Carter’s certified technicians

EQUIPMENT HEALTH MANAGEMENT

• Maintenance alerts on connected machines as they approach service intervals
• Condition monitoring and access to VisionLink®
• Inspection results through Cat® Inspect

OWNERSHIP ADVANTAGES

• Flexible payment options: whether your CVA is for a new, used, or existing machine in your fleet (Cat and other brands)
• Instructions and how-to videos to help with do-it-yourself maintenance
• Priority scheduling for maintenance service