Keep Your Equipment Running with a Customer Value Agreement
Our CVA Uptime Commitment
Next-Day Parts Guarantee
Need maintenance, wear, or repair parts in a pinch? We’ll have them ready when you say – guaranteed by next business day. No matter which CVA level you have, we’ll get you the parts you need, when you need them. If we don’t, you’ll receive up to $1,000 in Cat Credits.*
Service Response Guarantee
Have unplanned repairs? Whether you need service today or prefer to schedule it later, we’ll be there when you say. Simply book through Cat Central or VisionLink and we’ll take it from there. If we can’t meet your requested time, you’ll receive $500 in Cat Credits.**
Back to Work in 48 Hours
Your uptime matters. That’s why, for CVAs with dealer-performed labor, we commit to getting you back up and running within 48 hours of quote approval. If we miss that deadline, we’ll give you $1,000 in Cat Credits.***
*Maintenance, wear, and repair parts guaranteed as soon as the end of the next business day or customer receives Cat Credits for the value of the part, up to $1,000. Applicable for parts not already covered by warranty or EPP. For a complete list of included parts, talk to your Product Support Representative. **Service response time is guaranteed for CVAs with labor only on the day customer requests service or customer receives Cat Credits for the value of $500. Service must be requested through Cat Central or VisionLink to apply. Not valid for routine maintenance which should be scheduled in advance. Applicable for remote, shop, and field service as available at discretion of Carter Machinery. ***Back to Work commitment is provided by 48 hours of approved quote or by the agreed service completion date. Customers receive $1,000 in Cat Credits for repairs not completed by 48 hours or by the agreed service completion date.
Discover Even More Value with Every CVA
At Carter Machinery, a CVA goes beyond parts and service guarantees – it’s a complete support package designed to help you get more from your equipment every day. Every CVA includes the following added benefits at no extra cost. More support. More visibility. More control – all included with your CVA.
NOT ON A CVA YET?
Let us help you keep your machines running longer with less hassle. Whether you perform your own maintenance or rely on us for service, there’s a CVA that fits your operation. Click below to learn how a CVA can help you stay ahead of unexpected delays and downtime.
